Christmas Terms & Conditions

Christmas Booking Terms & Conditions 2025

General Terms

We kindly ask that you do not bring any external food & drinks into the venue. If you have specific requests around food or drinks, please discuss this with the manager in advance. You are liable for any damage of venue fittings, fixtures, equipment or décor within your bookable space or area. Any applicable damage charges must be paid in full on the day. Please watch your belongings and make use of cloakrooms; we are not responsible for any personal items lost, stolen or left unattended within the venue. Smile you’re on Camera! CCTV is always in use throughout the venue. Our kitchens use fresh, seasonal & delicious ingredients, from carefully chosen suppliers, which means sometimes we may need to substitute appropriate ingredients within a dish. We will always endeavour to inform you beforehand. For specific dietary requirements please discuss with your server on the day.

Payments & Minimum spends

We get that things change. The quoted minimum spend is applicable to the day, date & number of guests so can vary slightly if your dates change. A non-refundable deposit payment is required to confirm the booking, which will be redeemed off your final bill on the day of your event. You don’t want to worry about payments on the day; final balance payments are due by 1st November 2025 OR 4 weeks prior to the booking date. Please note; a 12.5% discretionary service charge is added to the bill on the day which goes directly to our hardworking teams. The minimum spend for your booking must be met on the day and any additional charges made on your tab/bill must be paid in full before departure. Any unspent balance will be forfeited so make sure you spend your tab.

Cancellation Policy

If you are unable to make your original booking date, let us know as soon as possible and we will try our best to reschedule your event to another day/date, subject to availability. In the event of cancellation or postponement: 30 Days or more prior to the booking date we will return your deposit subject to a 10% admin fee to cover our expenses. 15-30 Days prior to the booking date you are subject to a cancellation charge of 50% of your agreed minimum spend. 0 – 15 Days prior to your booking date; you are entitled to pay a cancellation charge equal to 100% of the total due for your booking. Any changes to your festive bash – please let us know as soon as possible via [email protected] or by calling the venue directly. We will always try to re-home your event on another day, date or in another venue but please note this is subject to availability and at the manager’s discretion. Please note: We cannot accept disruption to Public Transport, Roads or Weather as grounds for cancellation under any circumstances.

Data & Privacy

The boring stuff: see our Privacy & Data policy here.