Christmas Terms & Conditions

Christmas Booking Terms & Conditions 2025

General Terms

We kindly ask that you do not bring any external food & drinks into the venue. If you have specific requests around food or drinks, please discuss this with the manager in advance. You are liable for any damage of venue fittings, fixtures, equipment or décor within your bookable space or area. Any applicable damage charges must be paid in full on the day. Please watch your belongings and make use of cloakrooms; we are not responsible for any personal items lost, stolen or left unattended within the venue. Smile you’re on Camera! CCTV is always in use throughout the venue. Our kitchens use fresh, seasonal & delicious ingredients, from carefully chosen suppliers, which means sometimes we may need to substitute appropriate ingredients within a dish. We will always endeavour to inform you beforehand. For specific dietary requirements please discuss with your server on the day.

Payments, Charges & Minimum spends

Any costs quoted are applicable to the day, date & number of guests so can vary if your dates change. A non-refundable deposit is required to confirm the booking, which will be redeemed against your final bill on the day of your event. No need to stress about payments on the day - your final balance is due by 3rd November 2025, or 4 weeks before your booking date, whichever comes first. Please note: a discretionary 12.5% service charge is added to the bill on the day which goes directly to our hardworking teams. The minimum spend for your booking must be met on the day and any additional charges made on your tab/bill must be paid in full before departure. Any unspent balance will be forfeited, so make sure to spend your tab.

Cancellation Policy

We understand that things can change. If you are unable to make your original booking date, let us know as soon as possible and we will try our best to reschedule your event, subject to availability. In the event of cancellation or postponement: we kindly ask for at least 30 Days’ notice, for cancellations made within 30 days of your booking date, the full agreed amount will still apply. To make any changes to your festive bash - please let us know as soon as possible via [email protected], your Events Manager or by calling the venue directly. Please note: We cannot accept disruption to Public Transport, Roads, Weather, or Industrial Action as grounds for cancellation under any circumstances. We will always try our best to re-home your event on another day, date or in another venue but please note this is subject to availability and at the manager’s discretion.

Data & Privacy

The boring stuff: see our Privacy & Data policy here.