Information

Purpose and Scope

At Urban Pubs & Bars Ltd, we are dedicated to creating a safe, welcoming, and enjoyable experience for our guests, as well as a positive, respectful, and professional environment for our staff. This Code of Conduct outlines our expectations for behaviour to ensure our locations remain inclusive and pleasant spaces for everyone.

We expect all employees, guests, and third parties associated with Urban Pubs & Bars Ltd to adhere to a shared standard of conduct while engaging with our business, both on and off our premises.

Urban Pubs & Bars Ltd has a zero-tolerance policy toward unacceptable behaviour. We are committed to providing a respectful and secure environment for all patrons and staff. Any report or complaint of inappropriate conduct will be taken seriously, and we will address all incidents promptly and appropriately. If you experience or witness behaviour that goes against our standards, we encourage you to report it, knowing that Urban Pubs & Bars Ltd will take decisive action to ensure a positive atmosphere for everyone.

This Code of Conduct will be prominently featured on our company website, included in the employee handbook, and provided to all new employees, suppliers, and third-party contractors. This policy is applicable to all employees, Company Directors, guests, and third-party contractors. It extends to anyone on company property, during company time, at company events, as well as to those residing in or visiting company accommodations.

Expected Behaviours

Urban Pubs & Bars Ltd is committed to providing an environment that is comfortable and free from all forms of bullying and harassment. We do not tolerate harassment of our employees, guests, contractors or suppliers in any form.

Some examples of unacceptable behaviour that Urban Pubs & Bars Ltd refuses to tolerate to ensure we foster a safe, respectful and productive environment for everyone are set out below:

1. Discrimination and Harassment

• Any form of discrimination based on race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected characteristic.
• Harassment, including sexual harassment, bullying, intimidation, or any behaviour that creates a hostile or offensive work environment.

2. Violence and Threatening Behaviour

• Physical violence, threats of violence, or any aggressive behaviour that could harm others.
• Verbal abuse, including shouting, swearing, or derogatory remarks.

3. Substance Abuse

• Use, possession, or distribution of illegal drugs or substances on company property or during company time.
• Misuse of alcohol or prescription drugs that impairs an individual’s ability to work or poses a safety risk to themselves or others.

4. Dishonesty and Fraud

• Theft, embezzlement, or unauthorised use of company funds, property, or resources.
• Falsifying records, reports, or any other form of dishonesty that could harm the company or its stakeholders.

5. Confidentiality Violations

• Unauthorised disclosure of confidential company information, including trade secrets, financial data, or personal information about employees, clients, or partners.
• Misuse of proprietary information or intellectual property.

6. Conflict of Interest

• Engaging in activities that create a conflict of interest with the company’s interests, such as accepting gifts, payments, or other benefits from competitors or clients.
• Any conduct that could influence, or appear to influence, personal gain over company interests.

7. Safety Violations

• Failure to follow safety protocols or procedures, which could endanger oneself or others.
• Tampering with or neglecting safety equipment or protective gear.

8. Disruptive Behaviour

• Excessive absenteeism, tardiness, or behaviour that disrupts the workflow or affects team morale.
• Misuse of company time, including inappropriate use of company equipment, such as computers or internet access, for non-work-related activities.

9. Misuse of Company Property

• Unauthorised use of company equipment, or other resources for personal gain.
• Damaging or neglecting company property.

10. Unprofessional Conduct

• Engaging in behaviours that are unprofessional or that damage the company’s reputation, including inappropriate attire, unprofessional language, or insubordination.
• Violation of any company policies or procedures not explicitly listed here but integral to the company’s operation and culture.

Power Dynamics & Work Relationships

It is unrealistic to expect that people will not develop relationships at work, however Urban Pubs & Bars Ltd values professionalism and fairness in workplace relationships, particularly when power dynamics are involved, such as between managers and direct reports.

Employees must maintain boundaries to prevent personal relationships from impacting work performance or creating conflicts of interest. Relationships involving power imbalances should be disclosed to HR to ensure fair management. Any form of coercion or favouritism is prohibited, and employees are encouraged to report concerns confidentially. The company is committed to addressing issues promptly to uphold a respectful and equitable work environment.

Private Accommodation in a Place of Work

Enjoying a drink with colleagues after a shift can be a great way to unwind, but it’s important to recognise the difference between drinking in a public setting, like a pub, and in your private accommodation, especially if you live where you work. Living and working in the same place can blur the lines between personal and professional spaces, so it’s essential to set clear boundaries. Once you cross into a private setting, managing inappropriate or unacceptable behaviour can become more challenging, making it all the more important to maintain those distinctions.

The same professional conduct expected in the general workplace applies to any private accommodation areas. Inappropriate behaviour, including any conduct that violates the company’s respect, diversity, or harassment policies, is not tolerated in these spaces.

Any concerns or incidents related to private accommodation should be reported to management or HR. Reports will be handled confidentially, and violations of these policies may result in disciplinary action.

Reporting Concerns and Ensuring a Respectful Workplace

Everyone—whether employees or third parties—can easily and, if preferred, anonymously report their concerns. You can do this by contacting your site manager, a colleague, or any member of the senior team at Urban Pubs & Bars Limited or emailing [email protected].

Every report is taken seriously, thoroughly investigated, and followed up with the individual who raised the concern. To maintain fairness, we may bring in independent investigators when necessary.

All management are expected to fully uphold and support the code of conduct. This will be demonstrated through actions, not just words.

Addressing Unacceptable Behaviour

If you believe you have been subjected to unacceptable behaviour, whether from a colleague, supplier, or a guest, we encourage you to take the following steps:

• Calmly ask the individual(s) to stop.
• Identify the behaviour and inform a member of management or a colleague you trust.

If the behaviour persists, management will conduct a full investigation. Complaints may be escalated within the business if needed.

Complaints of unacceptable behaviour are treated with the utmost seriousness and handled confidentially by all levels of management. Each complaint will be fully investigated. Should unacceptable behaviour be found, it will be considered a disciplinary offense and could lead to dismissal for gross misconduct. In some cases, such behaviour may be unlawful, potentially leading to criminal prosecution or civil action against both the employer and the individual responsible.

Urban Pubs and Bars Limited is fully committed to creating a safe, respectful, and supportive environment for all colleagues and guests. Everyone deserves a workplace free from harassment, bullying, violence, intimidation, and discrimination of any kind.

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This document is not exhaustive, and we encourage everyone to participate in the ongoing development of our code of conduct.

Terms & Condition

These Terms & Conditions govern your use of the website located at www.urbanpubsandbars.com and any related services provided by Urban Pubs & Bars.

By accessing www.urbanpubsandbars.com, you agree to abide by these Terms & Conditions and to comply with all applicable laws and regulations. If you do not agree with these Terms & Conditions, you are prohibited from using or accessing this website or using any other services provided by Urban Pubs & Bars.

We, Urban Pubs & Bars, reserve the right to review and amend any of these Terms & Conditions at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms & Conditions will take effect immediately from the date of publication.

These Terms & Conditions were last updated on 8 April 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
2. remove any copyright or other proprietary notations from any materials and software on this website;
3. transfer the materials to another person or “mirror” the materials on any other server;
4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Urban Pubs & Bars provides;
5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
6. use this website or its associated services in violation of any applicable laws or regulations;
7. use this website in conjunction with sending unauthorised advertising or spam;
8. harvest, collect, or gather user data without the user’s consent; or
9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Urban Pubs & Bars and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms & Conditions, and may be terminated by Urban Pubs & Bars at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Urban Pubs & Bars makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Urban Pubs & Bars or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Urban Pubs & Bars or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under the statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Urban Pubs & Bars does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Urban Pubs & Bars has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Urban Pubs & Bars of the site. Use of any such linked site is at your own risk and we strongly advise you to make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms & Conditions immediately upon written notice to you for any breach of these Terms & Conditions.

Severance

Any term of these Terms & Conditions which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms & Conditions is not affected.

Gift Card Terms & Conditions

• A gift card is not valid until activated at time of purchase.
• Gift cards can be topped up in  venue or online.
• Gift cards are only redeemable for purchases of food and drink in any Urban Pubs and Bars or Salt Yard Group venues in the United Kingdom excluding northern Ireland.
• This card may not be exchanged for cash, no change will be given but the balance may be applied for future purposes.
• This gift card will expire 12 months after date of purchase.
• At expiry, any remaining balance will be lost.
• Gift cards cannot be returned or refunded, except in accordance with your legal rights.
• Please protect this card and treat it as cash – it cannot be replaced if lost, stolen or damaged.
• For any customer enquiries please contact us.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location.

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CCTV Policy

1. Policy statement

1.1 We believe that CCTV and other surveillance systems have a legitimate role to play in helping to maintain a safe and secure environment for all our staff and visitors. However, we recognise that this may raise concerns about the effect on individuals and their privacy. This policy is intended to address such concerns. Images recorded by surveillance systems are personal data which must be processed in accordance with data protection laws. We are committed to complying with our legal obligations and ensuring that the legal rights of staff, relating to their personal data, are recognised and respected.

2. Definitions

• For the purposes of this policy, the following terms have the following meanings:
• CCTV: means fixed and domed cameras designed to capture and record images of individuals and property.
• Privacy Statement: The Urban Pubs & Bars privacy policy can be found on website here
• Surveillance systems: means any devices or systems designed to monitor or record images of individuals or information relating to individuals. The term includes CCTV systems as well as:
• any technology that may be introduced in the future such as automatic number plate recognition (ANPR);
• body worn cameras; or
• any other systems that capture information of identifiable individuals or information relating to identifiable individuals.

3. About this policy

3.1 We currently use CCTV cameras to view and record individuals on our premises. This policy outlines why we use CCTV, how we will use CCTV and how we will process data recorded by CCTV cameras to ensure we are compliant with data protection law and best practice.

3.2 We recognise that information that we hold about individuals is subject to data protection legislation. The images of individuals recorded by CCTV cameras are personal data and therefore subject to the legislation. We are committed to complying with all our legal obligations and seek to comply with best practice suggestions from the Information Commissioner's Office (ICO).

3.3 This policy covers all our customers, visiting members of the public, employees, workers and contractors.

3.4 This policy will be regularly reviewed to ensure that it meets legal requirements, relevant guidance published by the ICO and industry standards.

4. Reasons for the use of CCTV

4.1 We currently use CCTV as outlined below. We believe that such use is necessary for legitimate business purposes, including:

• (a) to comply with our licensing conditions;
• (b) to prevent crime and protect buildings and assets from damage, disruption, vandalism and other crime;
• (c) for the personal safety of staff, visitors and other members of the public and to act as a deterrent against crime;
• (d) to support law enforcement bodies in the prevention, detection and prosecution of crime;
• (e) to assist in day-to-day management, including ensuring the health and safety of staff and others; or
• (f) to assist in the effective resolution of disputes,

This list is not exhaustive and other purposes may be or become relevant.

5. Monitoring

5.1 Images are monitored by authorised personnel when required pursuant to clause 4.

5.2 Staff using surveillance systems will be given appropriate training to ensure they understand and observe the legal requirements related to the processing of relevant data.

6. How we will operate any CCTV

6.1 Where possible, we will display signs at the entrance of the surveillance zone to alert individuals that their image may be recorded.

6.2 We will ensure that live feeds from cameras and recorded images are only viewed by approved members of staff whose role requires them to have access to such data. Recorded images will only be viewed in designated, secure offices.

7. Use of data gathered by CCTV

7.1 In order to ensure that the rights of individuals recorded by the CCTV system are protected, we will ensure that data gathered from CCTV cameras is stored in a way that maintains its integrity and security. This may include encrypting the data, where it is possible to do so.

7.2 Given the large amount of data generated by surveillance systems, we may store video footage using a cloud computing system. We will take all reasonable steps to ensure that any cloud service provider maintains the security of our information, in accordance with industry standards.

7.3 We may engage data processors to process data on our behalf. We will ensure reasonable contractual safeguards are in place to protect the security and integrity of the data.

8. Retention and erasure of data gathered by CCTV

8.1 Data recorded by the CCTV system will be stored. Data from CCTV cameras will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information. Exactly how long images will be retained for will vary according to the purpose for which they are being recorded. For example, where images are being recorded for crime prevention purposes, data will be kept long enough only for incidents to come to light. In all other cases, recorded images will be kept for no longer than 30 days.

8.2 At the end of their useful life, all images stored in whatever format will be erased permanently and securely. Any physical matter such as tapes or discs will be disposed of as confidential waste. Any still photographs and hard copy prints will be disposed of as confidential waste.

9. Requests for disclosure

9.1 We may share data with other group companies and other associated companies or organisations, for example shared services partners where we consider that this is reasonably necessary for any of the legitimate purposes set out above in paragraph 4.1.

9.2 No images from our CCTV cameras will be disclosed to any other third party, without express permission being given by our data protection officer (who’s details can be found in our Privacy Statement) (DPO). Data will not normally be released unless satisfactory evidence required for legal proceedings or under a court order has been produced.

9.3 In other appropriate circumstances, we may allow law enforcement agencies to view or remove CCTV footage where this is required in the detection or prosecution of crime.

9.4 We will maintain a record of all disclosures of CCTV footage.

9.5 No images from CCTV will ever be posted online or disclosed to the media.

10. Subject access requests

10.1 You may request disclosure of your personal information in accordance with our Privacy Policy. These requests are to be emailed to [email protected]

10.2 In order for us to locate relevant footage, any requests for copies of recorded CCTV images must include the date and time of the recording, the location where the footage was captured and, if necessary, information identifying the individual.

10.3 We reserve the right to obscure images of third parties when disclosing CCTV data as part of a subject access request, where we consider it necessary to do so.

• 10.3.1 If this is not possible for any reason we reserve the right to invite you to a private viewing of the CCTV footage.

11. Requests to prevent processing

11.1 We recognise that, in rare circumstances, individuals may have a legal right to object to processing and in certain circumstances to prevent automated decision making (see Articles 21 and 22 of the General Data Protection Regulation). For further information regarding this, please contact our DPO by emailing [email protected]

Last Updated: July 2024

Christmas Booking Terms & Conditions 2025

General Terms

We kindly ask that you do not bring any external food & drinks into the venue. If you have specific requests around food or drinks, please discuss this with the manager in advance. You are liable for any damage of venue fittings, fixtures, equipment or décor within your bookable space or area. Any applicable damage charges must be paid in full on the day. Please watch your belongings and make use of cloakrooms; we are not responsible for any personal items lost, stolen or left unattended within the venue. Smile you’re on Camera! CCTV is always in use throughout the venue. Our kitchens use fresh, seasonal & delicious ingredients, from carefully chosen suppliers, which means sometimes we may need to substitute appropriate ingredients within a dish. We will always endeavour to inform you beforehand. For specific dietary requirements please discuss with your server on the day.

Payments, Charges & Minimum spends

Any costs quoted are applicable to the day, date & number of guests so can vary if your dates change. A non-refundable deposit is required to confirm the booking, which will be redeemed against your final bill on the day of your event. No need to stress about payments on the day - your final balance is due by 3rd November 2025, or 4 weeks before your booking date, whichever comes first. Please note: a discretionary 12.5% service charge is added to the bill on the day which goes directly to our hardworking teams. The minimum spend for your booking must be met on the day and any additional charges made on your tab/bill must be paid in full before departure. Any unspent balance will be forfeited, so make sure to spend your tab.

Cancellation Policy

We understand that things can change. If you are unable to make your original booking date, let us know as soon as possible and we will try our best to reschedule your event, subject to availability. In the event of cancellation or postponement: we kindly ask for at least 30 Days’ notice, for cancellations made within 30 days of your booking date, the full agreed amount will still apply. To make any changes to your festive bash - please let us know as soon as possible via [email protected], your Events Manager or by calling the venue directly. Please note: We cannot accept disruption to Public Transport, Roads, Weather, or Industrial Action as grounds for cancellation under any circumstances. We will always try our best to re-home your event on another day, date or in another venue but please note this is subject to availability and at the manager’s discretion.

Data & Privacy

The boring stuff: see our Privacy & Data policy here.