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Find answers to our most frequently asked questions

How do I book a table?

To book a table at one of our pubs. Go to our venues page, choose the pub or restaurant you’d like to book a table at and there will be a blue ‘Book Now’ button with our booking widget. Depending on your booking type and size it may confirm automatically or be referred to one of our central reservations agents, who will be in contact with you as soon as possible. You can also call the pub via the phone number on their website, this will put you straight through to our reservations team. You can also just pop into the pub yourself and speak to a member of staff who’ll be more than happy to help.

How to contact us?

To find the contact details of a specific pub or restaurant, head to our venues page, choose a venue and you can find the contact details at bottom of the page.

What are your opening hours?

To find the opening hours of a specific pub or restaurant, head to our venues page, choose a venue and you can find the opening hours on the selected venues homepage.

Are children allowed in the pubs?

Licenses vary between 7-8pm as long as they are accompanied by an adult. Please contact the venue for more information.

Where can I find menus?

You can find the menus of each pub on their website, go to our venues page, choose a venue and click on menus button or scroll down to the menus section where you’ll find all of our menus.

Where can I find your allergen information?

Allergen information Is available for all guests on request. Please make your server aware.

What forms of ID do you accept?

Accepted forms of ID are a Passport, Photo Driving Licence or a PASS card. Challenge 21 and 25 depending on the site.

How do I sign up to your newsletter?

Choose a venue from our venues page, on the pubs homepage you can scroll down and sign up to our newsletter. It’s usually under the header ‘Let’s Be Friends’. You can unsubscribe from this at any time.

Where can I download your app?

Click here to download from Apple's App Store.
Click here to download from Google Play Store.

Do you have wifi?

We offer free Wi-Fi in all of our venues. Just log in to the guest wifi and pop in your details to access it.

Are your pubs dog-friendly?

Most of our pubs are dog-friendly but may have time and area restrictions. Please contact the pub directly for more details.

Do you add service charge to your bills?

A discretionary 12.5% service charge is added to bills for table service.