Information

Terms & Condition

These Terms & Conditions govern your use of the website located at www.urbanpubsandbars.com and any related services provided by Urban Pubs & Bars.

By accessing www.urbanpubsandbars.com, you agree to abide by these Terms & Conditions and to comply with all applicable laws and regulations. If you do not agree with these Terms & Conditions, you are prohibited from using or accessing this website or using any other services provided by Urban Pubs & Bars.

We, Urban Pubs & Bars, reserve the right to review and amend any of these Terms & Conditions at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms & Conditions will take effect immediately from the date of publication.

These Terms & Conditions were last updated on 8 April 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
2. remove any copyright or other proprietary notations from any materials and software on this website;
3. transfer the materials to another person or “mirror” the materials on any other server;
4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Urban Pubs & Bars provides;
5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
6. use this website or its associated services in violation of any applicable laws or regulations;
7. use this website in conjunction with sending unauthorised advertising or spam;
8. harvest, collect, or gather user data without the user’s consent; or
9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Urban Pubs & Bars and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms & Conditions, and may be terminated by Urban Pubs & Bars at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Urban Pubs & Bars makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Urban Pubs & Bars or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Urban Pubs & Bars or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under the statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Urban Pubs & Bars does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Urban Pubs & Bars has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Urban Pubs & Bars of the site. Use of any such linked site is at your own risk and we strongly advise you to make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms & Conditions immediately upon written notice to you for any breach of these Terms & Conditions.

Severance

Any term of these Terms & Conditions which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms & Conditions is not affected.

Gift Card Terms & Conditions

• A gift card is not valid until activated at time of purchase.
• Gift cards can be topped up in  venue or online.
• Gift cards are only redeemable for purchases of food and drink in any Urban Pubs and Bars or Salt Yard Group venues in the United Kingdom excluding northern Ireland.
• This card may not be exchanged for cash, no change will be given but the balance may be applied for future purposes.
• This gift card will expire 12 months after date of purchase.
• At expiry, any remaining balance will be lost.
• Gift cards cannot be returned or refunded, except in accordance with your legal rights.
• Please protect this card and treat it as cash – it cannot be replaced if lost, stolen or damaged.
• For any customer enquiries please contact us.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location.

Privacy Policy

This notice describes how Urban Pubs & Bars Ltd, and its group of companies, (we, us or our) use cookies and collect (and then process) personal data obtained from you when you visit our websites or use our mobile application, Urban Pubs & Bars (together our Digital Applications).
You acknowledge and agree that your personal data may be processed in accordance with this policy. Without this, we will be unable to provide you with certain marketing communications.

1. Introduction

We are the data controller in respect of any personal data we collect about you.
We have appointed a data protection officer who is responsible for monitoring our data protection compliance.

2. Collection of your personal data

We collect and process the following information about you; this is for the purposes explained in section 3.

2.1 Information you give us
Name, email address (personal and/or work), postal address, encrypted password(s), telephone number(s), date of birth, gender, interests, preferences, and competition entry details and answers

2.3 Information automatically collected from you
When you visit or use any of our Digital Applications, we automatically collect certain information from you (the majority of which is from a server log), including:

• geo-location data
• operating system and browser type
• domain name requested
• server log details
• browser language
• access times
• application version, platform and settings
• URL of the website you visited before browsing to our websites
• time you spent on each page visited
• URLs of the pages you visited on our websites
• IP address used to connect your computer or mobile device to the internet
• other information about your use of and actions on our websites

We may record or monitor calls, emails, text messages and other correspondence for training purposes to improve the quality of our offering and to prevent and detect fraud.

3. Use of your personal data

We may use your personal data for any or all of the following purposes:

3.1 to provide a high level of customer service (including assisting with any of your enquiries and bookings) and to notify you of any security and data breach alerts, and technical notices (including services messages and updates to our Digital Applications and terms);

3.2 to help operate, maintain and improve our offering and our Digital Applications;

3.3 to communicate with you about our offers, promotions, upcoming events, reviews and other news or those of our selected partners – this may be via email, telephone, text message and/or push notification – you can change your marketing preferences (including the way in which we contact you) by visiting our preference centre – see section 11;

3.4 to facilitate profiling, segmentation and personalisation – these may be based on location, preferences, interests and past actions (including in-pub purchases, hotel stays and restaurant bookings);

3.5 to meet our legal obligations and for establishing, exercising or defending our legal rights;

3.6 to compile reports and to help us understand and improve our Digital Applications; and

3.7 to enable us to carry out targeted online advertising more likely to be relevant to you.

For more information about our use of cookies and other similar technologies, see our Cookies Policy.

4. Sharing of your personal data

We sometimes need to share the personal information we process with other organisations and, where necessary or required, we may share your personal data with the following categories of third parties:

4.1 service providers and suppliers assisting with our business activities, business associates, customers, payment services providers, hosting providers, providers of IT support, advertising platforms, providers of booking systems, providers of cloud-based software or services used by us, accounting firms and law firms;

4.2 ombudsman, regulators, public authorities and security organisations, such as the police, HM Revenue & Customs and the Information Commissioner’s Office, to the extent required by law, regulation, court order or if necessary to establish, exercise or defend our legal rights, including if we suspect fraud or attempted fraud;

4.3 companies in the same group as us;

4.4 current, past and prospective employers, recruitment and employment agencies, trade and employer associations and professional bodies and educators and examining bodies;

4.5 financial organisations and advisors, credit reference agencies, debt collection and tracing agencies, and tenants;

4.6 staff including volunteers, agents and temporary and casual workers;

4.7 family, associates and representatives of the person whose personal data we are processing.

5. Transfer of your personal data outside of the UK or the European Economic Area (EEA)

Some third parties to whom we may transfer your personal data may be located outside of the UK or the EEA. In the event of a transfer, we will seek to ensure that appropriate safeguards to protect your data are in place which could include entering into a data transfer agreement with such third parties to ensure adequate protection for your information.

6. Legal basis for processing your data

We will process your personal data where it is necessary:

6.1 for the performance or entering of a contract with you, including to provide our offering, process your payment and to respond to enquiries and bookings made by you;

6.2 for compliance with our legal obligations;

6.3 for the purpose of furthering our legitimate interests including to:

• improve our offering and Digital Applications;
• operate our Digital Applications efficiently and effectively;
• carry out behavioural advertising; and
• prevent, detect and investigate fraud or illegal activity.

We may also process your personal data based on any consent given by you. This consent may be updated by visiting our preference centre – see section 11.

7. Protection of your personal data

We are committed to protecting your personal data and to keeping it safe and confidential. We will therefore ensure that appropriate technical and organisational physical, electronic and procedural safeguards are implemented to protect it. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf.

8. Protection of your personal data

Your personal data will generally be stored for up to 5 years.

We may, however, keep your personal data for longer than 5 years if we need it to fulfil our contractual obligations to you, the law requires us to maintain it for a longer period or you have not withdrawn your consent.

9. Your rights

You have the following rights, albeit some of them only apply under certain circumstances:

9.1 to have a copy of the personal data we have collected about you and to send a copy of it to another data controller;

9.2 to update or amend the personal data we have collected about you if it is inaccurate or incomplete;

9.3 to erase, or restrict the processing of, the personal data we have collected about you;

9.4 to object to the processing of the personal data we have collected about you, including in respect of any data processed for direct marketing purposes;

9.5 to withdraw any consents, you have provided in respect of our processing of your personal data; and

9.6 to lodge a complaint with the Information Commissioner’s Office (www.ico.org).

To exercise any of these rights, please contact us – see section 11.

10. Connecting to third party services including social networks

Our offering may contain links to third-party apps, services, tools and websites that are not affiliated with, controlled or managed by us (including but not limited to Facebook, Instagram, LinkedIn, Apple and X) and these services and links may also include social networking features (such as the Facebook “Like” button and widgets, “Share” buttons, and other interactive mini-programs). Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn to log into some of our services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information, such as the web pages you visited and IP addresses and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use or access as the privacy practices of these third parties will be governed by their own privacy statements. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the services we provide and do not participate in social sharing.

11. Contact information and updating your preferences

If you have any comments or questions, please contact us at 42 Brendon Street, London, W1H 5HE (marked for the attention of our Data Protection Officer), via phone (0207 749 3834) or via email (privacy@urbanpubsandbars.com).

If at any time you wish to change how we communicate with you (including the pubs, restaurants or hotels you’d like to hear from) or what we communicate with you about, please visit our preference centre which is accessible from any of the emails that we send you.

To unsubscribe from any of our marketing-related activities, please follow the link at the bottom of any of our e-communications.

If you wish to make changes to the personal data collected within the UPB App, or to delete your account, please email app@urbanpubsandbars.com

From time to time we may tailor email marketing activities based on any preferences you have informed us of, for example specific Urban Pubs & Bars pubs or hotels or personal interests. These can be updated via the preference centre, which is accessible from any of the emails that we send you.

12. Changes to this policy

Any changes we make to our privacy notice in the future will result in publication of an updated notice on this page and, where appropriate, notified to subscribers via email.

Last Updated: July 2024

Cookie Policy

We use cookies to help improve your experience of our website at www.urbanpubsandbars.com. This cookie policy is part of Urban Pubs & Bars privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from www.urbanpubsandbars.com. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and personalise your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced, or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service.

We do not use this type of cookie on our site.

CCTV Policy

1. Policy statement

1.1 We believe that CCTV and other surveillance systems have a legitimate role to play in helping to maintain a safe and secure environment for all our staff and visitors. However, we recognise that this may raise concerns about the effect on individuals and their privacy. This policy is intended to address such concerns. Images recorded by surveillance systems are personal data which must be processed in accordance with data protection laws. We are committed to complying with our legal obligations and ensuring that the legal rights of staff, relating to their personal data, are recognised and respected.

2. Definitions

• For the purposes of this policy, the following terms have the following meanings:
• CCTV: means fixed and domed cameras designed to capture and record images of individuals and property.
• Privacy Statement: The Urban Pubs & Bars privacy policy can be found on website here
• Surveillance systems: means any devices or systems designed to monitor or record images of individuals or information relating to individuals. The term includes CCTV systems as well as:
• any technology that may be introduced in the future such as automatic number plate recognition (ANPR);
• body worn cameras; or
• any other systems that capture information of identifiable individuals or information relating to identifiable individuals.

3. About this policy

3.1 We currently use CCTV cameras to view and record individuals on our premises. This policy outlines why we use CCTV, how we will use CCTV and how we will process data recorded by CCTV cameras to ensure we are compliant with data protection law and best practice.

3.2 We recognise that information that we hold about individuals is subject to data protection legislation. The images of individuals recorded by CCTV cameras are personal data and therefore subject to the legislation. We are committed to complying with all our legal obligations and seek to comply with best practice suggestions from the Information Commissioner's Office (ICO).

3.3 This policy covers all our customers, visiting members of the public, employees, workers and contractors.

3.4 This policy will be regularly reviewed to ensure that it meets legal requirements, relevant guidance published by the ICO and industry standards.

4. Reasons for the use of CCTV

4.1 We currently use CCTV as outlined below. We believe that such use is necessary for legitimate business purposes, including:

• (a) to comply with our licensing conditions;
• (b) to prevent crime and protect buildings and assets from damage, disruption, vandalism and other crime;
• (c) for the personal safety of staff, visitors and other members of the public and to act as a deterrent against crime;
• (d) to support law enforcement bodies in the prevention, detection and prosecution of crime;
• (e) to assist in day-to-day management, including ensuring the health and safety of staff and others; or
• (f) to assist in the effective resolution of disputes,

This list is not exhaustive and other purposes may be or become relevant.

5. Monitoring

5.1 Images are monitored by authorised personnel when required pursuant to clause 4.

5.2 Staff using surveillance systems will be given appropriate training to ensure they understand and observe the legal requirements related to the processing of relevant data.

6. How we will operate any CCTV

6.1 Where possible, we will display signs at the entrance of the surveillance zone to alert individuals that their image may be recorded.

6.2 We will ensure that live feeds from cameras and recorded images are only viewed by approved members of staff whose role requires them to have access to such data. Recorded images will only be viewed in designated, secure offices.

7. Use of data gathered by CCTV

7.1 In order to ensure that the rights of individuals recorded by the CCTV system are protected, we will ensure that data gathered from CCTV cameras is stored in a way that maintains its integrity and security. This may include encrypting the data, where it is possible to do so.

7.2 Given the large amount of data generated by surveillance systems, we may store video footage using a cloud computing system. We will take all reasonable steps to ensure that any cloud service provider maintains the security of our information, in accordance with industry standards.

7.3 We may engage data processors to process data on our behalf. We will ensure reasonable contractual safeguards are in place to protect the security and integrity of the data.

8. Retention and erasure of data gathered by CCTV

8.1 Data recorded by the CCTV system will be stored. Data from CCTV cameras will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information. Exactly how long images will be retained for will vary according to the purpose for which they are being recorded. For example, where images are being recorded for crime prevention purposes, data will be kept long enough only for incidents to come to light. In all other cases, recorded images will be kept for no longer than 30 days.

8.2 At the end of their useful life, all images stored in whatever format will be erased permanently and securely. Any physical matter such as tapes or discs will be disposed of as confidential waste. Any still photographs and hard copy prints will be disposed of as confidential waste.

9. Requests for disclosure

9.1 We may share data with other group companies and other associated companies or organisations, for example shared services partners where we consider that this is reasonably necessary for any of the legitimate purposes set out above in paragraph 4.1.

9.2 No images from our CCTV cameras will be disclosed to any other third party, without express permission being given by our data protection officer (who’s details can be found in our Privacy Statement) (DPO). Data will not normally be released unless satisfactory evidence required for legal proceedings or under a court order has been produced.

9.3 In other appropriate circumstances, we may allow law enforcement agencies to view or remove CCTV footage where this is required in the detection or prosecution of crime.

9.4 We will maintain a record of all disclosures of CCTV footage.

9.5 No images from CCTV will ever be posted online or disclosed to the media.

10. Subject access requests

10.1 You may request disclosure of your personal information in accordance with our Privacy Policy. These requests are to be emailed to privacy@urbanpubsandbars.com

10.2 In order for us to locate relevant footage, any requests for copies of recorded CCTV images must include the date and time of the recording, the location where the footage was captured and, if necessary, information identifying the individual.

10.3 We reserve the right to obscure images of third parties when disclosing CCTV data as part of a subject access request, where we consider it necessary to do so.

• 10.3.1 If this is not possible for any reason we reserve the right to invite you to a private viewing of the CCTV footage.

11. Requests to prevent processing

11.1 We recognise that, in rare circumstances, individuals may have a legal right to object to processing and in certain circumstances to prevent automated decision making (see Articles 21 and 22 of the General Data Protection Regulation). For further information regarding this, please contact our DPO by emailing privacy@urbanpubsandbars.com

Last Updated: July 2024

Christmas Booking Terms & Conditions 2024

General Terms

We kindly ask that you do not bring any external food & drinks into the venue. If you have specific requests around food or drinks, please discuss this with the manager in advance. You are liable for any damage of venue fittings, fixtures, equipment or décor within your bookable space or area. Any applicable damage charges must be paid in full on the day. Please watch your belongings and make use of cloakrooms; we are not responsible for any personal items lost, stolen or left unattended within the venue. Smile you’re on Camera! CCTV is always in use throughout the venue. Our kitchens use fresh, seasonal & delicious ingredients, from carefully chosen suppliers, which means sometimes we may need to substitute appropriate ingredients within a dish. We will always endeavour to inform you beforehand. For specific dietary requirements please discuss with your server on the day.

Payments & Minimum spends

We get that things change. The quoted minimum spend is applicable to the day, date & number of guests so can vary slightly if your dates change. A non-refundable deposit payment is required to confirm the booking, which will be redeemed off your final bill on the day of your event. You don’t want to worry about payments on the day; final balance payments are due by 1st November 2024 OR 4 weeks prior to the booking date. Please note; a 12.5% discretionary service charge is added to the bill on the day which goes directly to our hardworking teams. The minimum spend for your booking must be met on the day and any additional charges made on your tab/bill must be paid in full before departure. Any unspent balance will be forfeited so make sure you spend your tab.

Cancellation Policy

If you are unable to make your original booking date, let us know as soon as possible and we will try our best to reschedule your event to another day/date, subject to availability. In the event of cancellation or postponement: 30 Days or more prior to the booking date we will return your deposit subject to a 10% admin fee to cover our expenses. 15-30 Days prior to the booking date you are subject to a cancellation charge of 50% of your agreed minimum spend. 0 – 15 Days prior to your booking date; you are entitled to pay a cancellation charge equal to 100% of the total due for your booking. Any changes to your festive bash – please let us know as soon as possible via events@urbanpubandbars.com or by calling the venue directly. We will always try to re-home your event on another day, date or in another venue but please note this is subject to availability and at the manager’s discretion. Please note: We cannot accept disruption to Public Transport, Roads or Weather as grounds for cancellation under any circumstances.

Data & Privacy

The boring stuff: see our Privacy & Data policy here.